Do you really not do installations?
Correct. We service, repair and maintain existing systems. If your equipment genuinely needs replacing we'll tell you honestly and point you to an installer we trust — we just don't bid that work ourselves.
What does a service call cost?
There's a flat diagnostic fee for the visit, quoted to you when you book. The repair itself gets priced up front as one number before any work starts. Members pay a reduced rate and never pay after-hours or weekend pricing.
Will you try to sell me a new system?
No. We don't sell or install equipment, so there's no commission and no incentive to condemn something repairable. That's the whole reason we set the business up this way.
Can I cancel a membership?
Yes, any time. Memberships bill monthly. Services already delivered during the membership year stay yours.
How often should mini-splits be cleaned?
Once a year for most homes. The blower wheel and coil inside a wall unit collect moisture and dust year-round, and rinsing the filter doesn't reach either one. Homes with pets, allergies or heavy summer use often go twice.
Do you work on commercial buildings?
Yes — small commercial, multi-family and rental properties. Restaurants, offices and retail spaces on service contracts as well as one-off calls.
Do you handle emergencies at night?
Yes, for burst pipes, no heat in winter and active leaks. Members go to the front of the line and pay their normal rate.